Lost Lake Adventures
Lost Lake Adventures
  • HOME
  • SERVICES
  • REQUEST A QUOTE
  • CONTACT
  • More
    • HOME
    • SERVICES
    • REQUEST A QUOTE
    • CONTACT
  • HOME
  • SERVICES
  • REQUEST A QUOTE
  • CONTACT

Terms and Conditions

Terms & Conditions

Effective Date: July 15, 2026

Welcome to Lost Lake Adventures. By accessing our website or booking our services, you agree to the following Terms & Conditions. Please read them carefully before making a reservation.


1. Our Services

Lost Lake Adventures provides personalized concierge and vacation planning services in the Lake Tahoe region, including but not limited to:

  • Vacation itinerary planning
  • Grocery shopping and stocking
  • Restaurant recommendations and reservations
  • Activity recommendations and booking assistance
  • Private transportation coordination
  • Special occasion planning
  • Welcome packages and customized experiences
  • General concierge services

Availability of services may vary by season and third-party vendor availability.


2. Booking & Payment

Payment may be required at the time of booking or before services are rendered.

Certain activities, tours, dining reservations, and third-party experiences may require full payment in advance.

Reservations are not guaranteed until payment has been received when applicable.


3. Third-Party Providers

Lost Lake Adventures coordinates services with independent businesses, vendors, and activity providers.

While we carefully select our partners, we are not responsible for:

  • Service quality provided by third parties
  • Schedule changes
  • Delays
  • Weather-related closures
  • Mechanical failures
  • Injuries
  • Accidents
  • Vendor cancellations

Any agreements made with third-party providers may also be subject to their individual terms and policies.


4. Guest Responsibilities

Guests agree to:

  • Provide accurate booking information.
  • Arrive on time for scheduled reservations and activities.
  • Follow all safety rules and instructions provided by vendors.
  • Respect vacation rental policies and local regulations.
  • Treat vendors, staff, and community members respectfully.

Guests are responsible for any damages caused during services or activities.


5. Travel Insurance

We strongly recommend purchasing travel insurance to protect against unforeseen circumstances, including:

  • Illness
  • Injury
  • Flight cancellations
  • Severe weather
  • Wildfire
  • Road closures
  • Family emergencies

Lost Lake Adventures is not responsible for expenses resulting from travel interruptions beyond our control.


6. Limitation of Liability

To the fullest extent permitted by law, Lost Lake Adventures shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our services.

Our total liability shall not exceed the amount paid directly to Lost Lake Adventures for concierge services.


7. Force Majeure

We are not liable for delays or cancellations caused by circumstances beyond our reasonable control, including but not limited to:

  • Wildfires
  • Snowstorms
  • Road closures
  • Government restrictions
  • Power outages
  • Natural disasters
  • Public health emergencies


8. Website Content

All website content, including photographs, graphics, logos, text, and branding, is the property of Lost Lake Adventures unless otherwise noted.

No content may be copied, reproduced, or distributed without written permission.


9. Changes to Services

We reserve the right to modify, substitute, or discontinue services when necessary due to availability, safety concerns, or circumstances beyond our control.


10. Governing Law

These Terms & Conditions shall be governed by the laws of the State of Nevada, without regard to conflict of law principles.


11. Contact

Questions regarding these Terms & Conditions may be directed to:

Lost Lake Adventures

Email: info@lostlakeadventures.com

Website: www.lostlakeadventures.com

Cancellations and Refunds

Cancellation & Refund Policy

Effective Date: July 15, 2026

At Lost Lake Adventures, we work closely with local businesses, activity providers, and service partners to create exceptional Lake Tahoe experiences. Because many services require advance planning and reservations, the following cancellation policy applies.


Concierge Services

If Lost Lake Adventures is unable to provide the scheduled service, a full refund will be issued.


Vacation Planning Services

Custom vacation planning begins immediately after booking and includes research, itinerary development, and vendor coordination.

Because planning services require significant time and expertise, planning fees are non-refundable once work has begun.


Grocery Shopping & Stocking

Orders canceled at least 48 hours before delivery will receive a full refund, less any non-refundable grocery purchases already made.

Orders canceled after groceries have been purchased are not eligible for reimbursement of purchased items.

Perishable items cannot be returned or refunded.


Activities & Reservations

Refunds for activities, tours, dining reservations, transportation, or other third-party services are subject to each individual provider's cancellation policy.

Lost Lake Adventures cannot guarantee refunds for third-party reservations.


Weather & Travel Delays

Lake Tahoe weather can change quickly.

Refunds will not be issued for:

  • Snowstorms
  • Wildfires
  • Road closures
  • Flight delays or cancellations
  • Personal travel interruptions
  • Smoke conditions
  • Power outages
  • Other circumstances beyond our control

We strongly recommend purchasing comprehensive travel insurance to protect your vacation investment.


No-Shows

Failure to appear for a scheduled service or reservation without prior notice will be considered a no-show and is non-refundable.


Refund Processing

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your financial institution.


Questions

If you have questions regarding this policy, please contact us before booking.

Lost Lake Adventures

Email: info@lostlakeadventuresd.com

Website: www.lostlakeadventures.com

Copyright © 2026 Lost Lake Adventures - All Rights Reserved.

  • Privacy Policy
  • Terms and Conditions

Powered by

This website uses cookies.

We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

Accept